Make sure that you have a valid license

If your deviceTRUST License has not been configured, or has expired, then you may find that the deviceTRUST functionality is disabled.

To check if licensing is causing a problem, open the Windows Event Log on the host system running the deviceTRUST Agent and navigate to APPLICATION AND SERVICE LOGS\DEVICETRUST\ADMIN and look for an Event ID between 11 and 16.

  • Event ID 11 is used to report a valid license.
  • Event ID 12 and 13 are used to report a license that will soon expire.
  • Event ID 14, 15 and 16 are used to report an invalid license.

Valid deviceTRUST License


If your Windows Event Log reports a licensing event other that Event ID 11, then you should check your license.

Within the deviceTRUST Console navigate to the Homepage and look in the top right corner for a licensing warning or error, which can be clicked to display more information. If a wrong or incorrect license was entered, correct the license, click OK and then save your active deviceTRUST Policy before updating it on the remoting host.

Check deviceTRUST License


Depending on the method used to deploy the deviceTRUST Policy, the corresponding deviceTRUST Policy must be opened to check the licensing status.

  • Local Policy
  • Group Policy Object (GPO)
  • File-based